Account Manager – Employer Benefits

Group Insurance | Client Retention | Benefits Administration

Buffer Insurance | Full-Time

About Buffer Insurance

At Buffer Insurance, we believe the most meaningful impact we make is in the lives of others. Our mission is to protect clients, simplify insurance, and help individuals and businesses stay focused on their long-term goals.

We are a relationship-driven insurance agency specializing in Employer Benefits, Group Health Insurance, Life Insurance, and Medicare solutions. Through transparency, responsiveness, and trust, we build long-term partnerships with the employers and employees we serve.

Culture & Values

Buffer Insurance is committed to building a values-driven, God-honoring workplace. Our culture is grounded in five core values:

• Excellence
• Teamwork
• Health
• Growth
• Trust

These values guide how we serve clients, collaborate internally, and grow as professionals.

Position Overview

We are seeking a client-focused Account Manager – Employer Benefits to support and strengthen our group insurance relationships.

This is not a high-pressure, transactional sales role. Instead, this position centers on:

• Managing and retaining employer benefit accounts
• Overseeing renewals and policy administration
• Serving as a trusted advisor to employer clients
• Identifying natural growth opportunities within existing relationships

The ideal candidate thrives in a service-oriented, consultative environment and takes pride in accuracy, responsiveness, and long-term client partnership.

This is a full-time, salaried role with performance-based bonus opportunities tied to account growth and retention.

Core Responsibilities

Client Relationship & Account Management

• Serve as a primary point of contact for employer benefit clients
• Build long-term partnerships with HR teams and business owners
• Provide clear, professional communication regarding plan changes, renewals, and coverage updates
• Proactively support clients to ensure high retention and satisfaction

Employer Benefits Administration

• Implement and manage employer-sponsored insurance policies
• Oversee annual renewals and carrier coordination
• Present and explain Section 125 Plans, Summary Plan Descriptions (SPDs), and plan documents
• Facilitate employee enrollments, terminations, and coverage changes
• Ensure accurate documentation and compliance across accounts

Strategic Account Growth

• Identify appropriate opportunities to enhance benefit offerings within existing accounts
• Educate clients on additional coverage options when aligned with their needs
• Support benefit enrollment meetings and employee education sessions
• Collaborate with internal team members to strengthen overall client strategy

Administrative & Operational Excellence

• Maintain organized, compliant client records
• Prepare and process policy documentation accurately and efficiently
• Document client conversations and ensure timely follow-up
• Manage multiple priorities in a structured, fast-paced environment

Skills & Qualifications

• High School Diploma or equivalent required
• Active Texas Health & Life Insurance License (or ability to obtain within 60 days)
• Strong interpersonal and client communication skills
• Highly organized with strong attention to detail
• Ability to manage renewals, documentation, and timelines effectively
• Service-oriented mindset with a consultative approach
• Professional demeanor and team-oriented attitude

Compensation & Benefits

• Base Salary: $40,500 – $55,000 (commensurate with experience)
• Performance-based bonus opportunities (focused on retention and account growth)
• Paid Time Off (PTO)
• Medical Insurance
• Dental, Vision, and Disability Insurance (per Employee Handbook)

Why Join Buffer Insurance

• Stable, full-time role with long-term growth potential
• Values-driven, supportive team culture
• Opportunity to build meaningful employer relationships
• Career path in employer benefits and group insurance strategy
• Work that directly impacts businesses and the families they support