Commercial Insurance Account Manager

Business Insurance | Client Retention | Property & Casualty

Buffer Insurance | Full-Time - This position reports in SouthLake 

About Buffer Insurance

At Buffer Insurance, our work goes beyond policies—we protect people, businesses, and futures. We are a growing, relationship-focused insurance agency offering commercial insurance, employer benefits, and Medicare solutions.

Our mission is to simplify insurance, provide comprehensive protection, and build long-term partnerships rooted in clarity, trust, and responsiveness. We are committed to serving our clients with excellence while maintaining a collaborative, values-driven culture.

Culture & Values

Buffer Insurance is committed to building a values-driven, God-honoring workplace. Our culture is rooted in five core values:

• Excellence
• Teamwork
• Health
• Growth
• Trust

These values shape how we serve clients, support one another, and pursue long-term professional growth.

Position Overview

We are seeking a Commercial Insurance Account Manager to support and strengthen our business insurance relationships.

This is not a transactional, high-pressure sales role. Instead, this position centers on:

• Managing and retaining commercial insurance accounts
• Overseeing renewals and policy administration
• Serving as a trusted risk advisor to business clients
• Identifying natural coverage gaps and appropriate growth opportunities

The ideal candidate is consultative, detail-oriented, and relationship-driven — someone who values long-term client partnerships over one-time sales.

This is a full-time, salaried role with performance-based bonus opportunities tied to account growth and retention.

Core Responsibilities

Client Relationship & Account Management

• Serve as a primary point of contact for commercial insurance clients
• Build long-term partnerships with business owners and decision-makers
• Conduct renewal reviews and proactively communicate policy updates
• Provide clear guidance on coverage options and risk management strategies
• Ensure high client retention through consistent, responsive service

Commercial Policy Administration

• Implement and manage Property & Casualty policies, including:
• General Liability
• Workers’ Compensation
• Business Owner Policies (BOP)
• Additional commercial lines as appropriate
• Coordinate with carriers on underwriting, endorsements, and renewals
• Process policy documentation accurately and efficiently
• Maintain organized, compliant client records

Strategic Account Growth

• Identify appropriate opportunities to enhance coverage within existing accounts
• Educate clients on additional protections that align with their operational risks
• Collaborate internally to cross-support employer benefits or other service lines when appropriate
• Respond to inbound inquiries and qualified new business opportunities

Operational Excellence

• Document client communications and ensure timely follow-up
• Manage multiple accounts and renewal timelines effectively
• Handle confidential business information with professionalism and discretion

Skills & Qualifications

• High School Diploma required; Bachelor’s degree preferred
• Active Texas Property & Casualty License (or ability to obtain within 60 days)
• Strong communication and client advisory skills
• Organized and detail-oriented with the ability to manage renewals and documentation
• Comfortable explaining coverage structures and risk concepts to business owners
• Service-minded, consultative approach rather than aggressive sales tactics
• Professional, ethical, and team-oriented

Compensation & Benefits

• Base Salary: $50,000 – $69,000 (commensurate with experience)
• Performance-based bonus opportunities tied to retention and account growth
• Paid Time Off (PTO)
• Comprehensive benefits package including:
• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability

Why Join Buffer Insurance

• Stable, long-term career path in commercial insurance
• Relationship-first agency culture
• Opportunity to advise and support local businesses in meaningful ways
• Values-driven, supportive team environment
• Balanced compensation structure with growth upside